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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Saras Boxes > HWK

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Old 09-10-2009, 18:42   #1 (permalink)
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Exclamation SERVER STATUS - USE Panel V 2.3.0.5 - Upgrade/Installation/Support Server Problems

@ UFSx+HWK User

Post all your Upgrade/Installation/Support Server Problem Here.!!

HWK Upgrade Server Status:- Online

HWK Support Server Status:- Online







Note:-
  • Posts which Contains HWK HID Number will be Deleted/Suspended/Blocked on Server without any Notice.
  • Do not post your HWK HID in any Forum.
  • Do not use any 3rd party tools to Fix UFS or HWK problems. ex. reg, ufstool etc etc
  • For BOX_AUTH_ERROR:20, 32 & 52 See Here
  • Unexpected exception:box_auth error 1- Change Cable Or Box Damage
  • Authentication stage error: Error: Server returned unrecognized reply Use Latest Update :- http://forum.gsmhosting.com/vbb/f311...rrors-1216246/
  • XXXXX ... Please contact your reseller! Contact YOUR Reseller
  • Bad environment clean system from obsollete usb driver - Install latest USB drivers.
Munna.

Last edited by Odia The Ultimate; 03-10-2014 at 13:23.
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Old 09-12-2009, 12:13   #2 (permalink)
rry
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Why product supporter not answering

as seen this thread yesterdays problems were not answered yet, I am facing the similar problems as described in this thread so I don't want to write them again and again.

ONE THING I MUST WRITE HERE THAT MANY RURAL AREA CUSTOMERS ARE USING HWK BOX , THEY DON'T HAVE THE INTERNET CONNECTIONS ( TALKING ABOUT iNDIA ) AND THEY ARE HAPPY AND SATISFOIED CUSTOMERS OF HWK BOX AND THIS UPDATE REQUIRES UPDATE IN SYSTEM. PLS DO SOMETHING FOR RURAL CUSTOMERS
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Old 09-12-2009, 12:13   #3 (permalink)
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problem install hwk suite 2.009 ( install cannot continue aborting )

what problem with my installer , when try to install hwk suite support 2.0.0.9 no problem but when install hwk suite 2.0.0.9 show error " install cannot continue abortin " i used avg 8.5 antivirus and my os " window xp home edition sp 3 "i have already disable antivirus but still cannot install , thanks for help me
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Old 09-12-2009, 13:03   #4 (permalink)
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Thumbs up

Quote:
Originally Posted by rry View Post
as seen this thread yesterdays problems were not answered yet, I am facing the similar problems as described in this thread so I don't want to write them again and again.

ONE THING I MUST WRITE HERE THAT MANY RURAL AREA CUSTOMERS ARE USING HWK BOX , THEY DON'T HAVE THE INTERNET CONNECTIONS ( TALKING ABOUT iNDIA ) AND THEY ARE HAPPY AND SATISFOIED CUSTOMERS OF HWK BOX AND THIS UPDATE REQUIRES UPDATE IN SYSTEM. PLS DO SOMETHING FOR RURAL CUSTOMERS
Most Of Rural area in India now have BSNL Internet Broadband services. also if we explain them to Have Internet Will help them.. Since all New Release need internet to download update's/update Firmware of box..!


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Old 09-12-2009, 13:06   #5 (permalink)
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Arrow

Quote:
Originally Posted by CONG YANG View Post
what problem with my installer , when try to install hwk suite support 2.0.0.9 no problem but when install hwk suite 2.0.0.9 show error " install cannot continue abortin " i used avg 8.5 antivirus and my os " window xp home edition sp 3 "i have already disable antivirus but still cannot install , thanks for help me
Run Update Client an update your box One More time then install hwk suite all will be ok.


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Old 09-12-2009, 14:47   #6 (permalink)
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HWK not update

I don't update my hwk adjunt log...I try several times and not update.

Upgrade log:
---------- HWK Update Client v 2.0.9.0 ----------
---------- HWK upgrade started:11/09/2009 17:30:08 ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : 84939
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: UFS3
-- HWK ID :xxxxxxxxxxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Upgrading HWK...
Error upgrading HWK: HWK UPDATE ERROR: 80
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Old 09-12-2009, 15:53   #7 (permalink)
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[QUOTE=elektra1980;4838958]
Quote:
Originally Posted by elektra1980 View Post
I don't update my hwk adjunt log...I try several times and not update.

Upgrade log:
---------- HWK Update Client v 2.0.9.0 ----------
---------- HWK upgrade started:11/09/2009 17:30:08 ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : 8xxxx
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: UFS3
-- HWK ID :xxxxxxxxxxxxxxxxxx
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication successfull.
Checking upgrade client version...
Your upgrade client is up-to-date.
Upgrading HWK...
Error upgrading HWK: HWK UPDATE ERROR: 80
Are you using HWKBox?

Bcoz I have seen this kind of issue with many HWKBox.

If so, ask your reseller for replacement.

Br,
Shadab Ahmad
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Old 09-12-2009, 16:06   #8 (permalink)
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Arrow ATRz asking for activation string!

I had my HWK Box working fine with other softwares but when I try to run ATRz, it asked me for activation string.

Quote:
UFxBoot V2.2 (c) SarasSoft 2003. Id: 62 CF 0 0
UFS_USB V2.8 (c) SarasSoft 2007.S/n: XXXXXX
HID:
HWK:
Licence Update Failed
I tried to Upgrade but problem not solved. So, I updated Firmware.

Now I don't have no more Upgrade log. If one provided, I will check it out.

Regards,
Shadab Ahmad
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Old 09-12-2009, 17:04   #9 (permalink)
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HWK not update

Thank for you reply, i used HWKufs Micro i had no problems with version 2.0.8.0 only after install 2.0.9.0
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Old 09-12-2009, 17:21   #10 (permalink)
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Quote:
Originally Posted by elektra1980 View Post
Thank for you reply, i used HWKufs Micro i had no problems with version 2.0.8.0 only after install 2.0.9.0
It happened while Upgrading with 2.0.9.0 just bcoz you tried to upgrade it with this version.

Before that if you had tried to Upgrade and your box had the same problem, you would face the same.

Br,
Shadab Ahmad
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Old 09-12-2009, 17:39   #11 (permalink)
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HWK not update

Before that the box worked perfectly, updated several times with the 2.0.8.0 version and never had a problem, just try to update with 2.0.9.0 the problems started.
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Old 09-12-2009, 19:41   #12 (permalink)
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Quote:
Originally Posted by elektra1980 View Post
Before that the box worked perfectly, updated several times with the 2.0.8.0 version and never had a problem, just try to update with 2.0.9.0 the problems started.
There are not any issue with latest release.

Check for drivers, cable or try different port.

If nothing helps you out, just contact your reseller.

Br,
Shadab Ahmad
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Old 09-12-2009, 19:43   #13 (permalink)
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Quote:
Originally Posted by shadab_a4u View Post
I had my HWK Box working fine with other softwares but when I try to run ATRz, it asked me for activation string.



I tried to Upgrade but problem not solved. So, I updated Firmware.

Now I don't have no more Upgrade log. If one provided, I will check it out.

Regards,
Shadab Ahmad
you can update your HWK Now..!


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Old 09-13-2009, 02:20   #14 (permalink)
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Upgrade problem plz help

Upgrade log:
---------- HWK Update Client v 2.0.8.0 ----------
---------- HWK upgrade started:9/13/2009 6:45:29 AM ----------
-- Target Id : 62 CF 1 10
-- UFSx Boot : UFxBoot V2.2 (c) SarasSoft 2003.
-- UFSx Firmw.: UFS_USB V2.8 (c) SarasSoft 2007.
-- UFSx S/N : 41881
-- Features : 00000001
-- Licence 5 : True
-- UFSx Vendor: TORNADO
- HWK ID : .......
-- HWK Status : 1, DL: 0
----------
Locating HWK Upgrade server...
HWK Upgrade server found!
Preparing connection to server...
Connecting to HWKUpgrade server...
Server connection successfully established.
Authenticating on server...
Authentication stage error: Error: Server returned unrecognized reply
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Old 09-13-2009, 02:28   #15 (permalink)
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must use 2.0.9.0
HWK Release 18/08/2009 - Discussion

Last edited by Major-T; 09-13-2009 at 02:34.
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